Returns & Refunds Policy

Last updated: March 31, 2026

Thank you for shopping with us. This Returns & Refunds Policy outlines the conditions under which returns, replacements, and refunds are accepted.

Jetspeed Companies, LLC operates this store and is committed to providing a fair and transparent resolution process for all customers.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is defective, damaged, or incorrect upon delivery
  • The return request is submitted within 30 days of delivery
  • The item is unused, in its original condition, and in original packaging (unless damaged upon arrival)

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or worn items
  • Items damaged due to misuse or improper handling
  • Customized or personalized items (unless defective or incorrect)
  • Items returned without prior approval

3. Return Process

To request a return, please contact us with the following details:

  • Order number
  • Description of the issue
  • Photo evidence (if applicable)

Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
  • If the return is due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs.

Shipping fees are non-refundable unless the return is caused by our error.

5. Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

Refunds may be partial or denied if:

  • The item is not in its original condition
  • The item is missing parts or packaging
  • The return does not meet eligibility conditions

6. Exchanges

We only replace items if they are:

  • defective
  • damaged
  • incorrect

If you need an exchange for the same item, please contact us for assistance.

7. Order Cancellation

Orders may be canceled only if they have not yet entered processing.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the return process after delivery.

8. Late or Missing Refunds

If you have not received your refund:

  • First check your bank account again
  • Then contact your credit card provider or payment service
  • Processing delays may occur depending on your financial institution

If you still need assistance, please contact us.

9. Contact Information

For all return and refund inquiries, please contact:

Jetspeed Companies, LLC
Address: 2702 Pala Way, Laguna Beach, California 92651, United States
Phone: (949) 494-2996

At Iraschicken Store, customer satisfaction is important to us. Please read the following policy carefully to understand our procedures regarding returns and refunds.

Returns

Due to the nature of our products and services, we do not accept returns unless the item received is incorrect, damaged, or defective.

You may be eligible for a return if:

  • You received the wrong item, or

  • The item arrived damaged or defective.

To request a return, please contact us within 7 days of delivery with:

  • Your order number

  • A clear description of the issue

  • Photo or video evidence of the problem

Returns requested after 7 days from delivery may not be accepted.

Refunds

Once your request is reviewed and approved, we will process your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refund processing time: 5–10 business days, depending on your payment provider (PayPal or Stripe).

  • Shipping fees (if any) are non-refundable, unless the return is due to our error.

Non-Refundable Items

Refunds will not be issued for:

  • Change of mind

  • Incorrect address provided by the customer

  • Delays caused by carriers or circumstances beyond our control

  • Orders marked as delivered by the shipping carrier

Cancellations

Orders may be canceled only if they have not yet been processed or shipped.
Once an order has entered processing or has been shipped, cancellation is no longer possible.

Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in account restrictions.

Contact Information

If you have any questions regarding this Returns & Refunds Policy, please contact us:

Iraschicken Store
Email: [email protected]
Phone: (909) 922-5824
Address: 12223 Highland Ave Suite 106-751, Rancho Cucamonga, CA 91739, United States